Retrieve Password not working

Hi John

Re: DNN 4.05. 05

I tried to login via admin but the login did not recognise the password, I clicked the Forgot Password link but nothing arrived in my email inbox.

Then I tested the password for host and it was fine. I tested the retrieve password link for "host" and again nothing arrived in the email inbox.

I logged in via host   and checked to see if email addresses correspond with host and admin, which they do. Then I  tested the SMPT settings, which is working fine and  consequently a test email arrived at the site email inbox.

Also I have an problem with the login link on the same site - sometimes when I click on the login link it goes to the login page and sometimes it does nothing even after clicking several times and it is getting worse sometimes I can't log in at all for hours and sometimes days at a time.

Please advise, what do you suggest I do to fix the above problems.

Thanks

Lynn

Hi Lynn,

The e-mail message for the password may be getting caught in a junk folder somewhere.  Try changing the e-mail address that it is sent to.

The test e-mail can probably get through since it does not have much text.

For the login link problem, are you using PageBlaster and FireFox? The problem you describe would sometimes happen in that case. The next time it happens try doing a "hard refresh". Ctrl+Refresh in IE, or Shift+Refresh in FireFox