One of my employees purchased a template from your site, but seems to be having trouble getting it installed in DotNetNuke. It doesn't appear to be a standard DotNetNuke template. Did we get an incomplete zip file, or are there some special instructions required on how to install this?

Could you give us some instructions?

Michael Dorfman
Mercatus as

We'll we wanting a refund, then. I expected that the templates would have to be customized (that is to say, have my own custom logo added, etc.) but I fully expected that a template sold on a site called "DotNetNuke Skins" would be a DotNetNuke Skin.

You really ought to explain this more clearly on your site.

How do I go about getting the refund?

I'll request the refund from the merchant.

I must have been confused by the following text on your website:

"The '100% Satisfaction Guaranteed' button means that http://www.DotNetNukeSkins.com guarantees the product you're purchasing. We want you to be pleased with your purchase from us. We have a 100 percent customer satisfaction guarantee for template purchases to ensure that you are completely satisfied that the final product you buy is exactly as described in your contract, and that it will not be defective.

http://www.DotNetNukeSkins.com provides the following satisfaction guaranteed products and services:

Widest selection - over 6500+ items to choose from
Instant access - all our products are available for immediate download
Uncompromising support - 24/7 phone, ticket system and online chat assistance
Shared knowledgebase - Online Help Center and free animated tutorials
Competent staff - 100+ people working for you (our own musicians, 3D artists, 30+ designers, technicians, support representatives, etc.)

Our 100% satisfaction guarantee is about more than refunds; it is about a promise to deliver total satisfaction. We believe that products should come with free, long term support, and this support is part of our company ethos. "