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Unable to purchase product ...

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SplatMan_DK
<100 Posts
Posts:81


01/21/2007 10:04 PM  
I am unable to make a purchase in your webstore. I get the following error when I try:

The following error occurred while processing your credit card information:
Error code:ErrorCode:10746 LongMessage:This transaction cannot be processed. Please use a valid country on the billing address. SeverityCode:1 ShortMessage:Invalid Data
!
Payment Response Ack: Failure / AvsCode: / CVV2Code:

Please use the [Back] button of this form (do not use the [Back] button from your browser) to return to the previous page and make corrections before completing your order.

I could buy your products from Snowcovered, but the prices are higher there for some reason? (which is also kinda annoying since it means I cant keep all my DNN purchases in a central account somewhere)?

Could you look into this, or perhaps tell me a different way to purchase your products?

Brgds

- Jesper
brgds

- Jesper
John Mitchell
Posts:3238


01/22/2007 4:20 PM  

Hi Jesper,

I'm sorry you were not able to purchase, it seems that some countries in the profile do not match the country code that my payment gateway requires.

I'm in the middle of doing a new release and I had a Promo going on Snowcovered which ran out.

I just created a new Promo code for 20% at Snowcovered, so if you want to purchase there the just use SNAP20 in the promo code field at checkout.

Thanks for your interest, and also for letting me know about this problem.

SplatMan_DK
<100 Posts
Posts:81


01/23/2007 11:43 AM  
Thanks for your reply. I am interested in buying more than just PageBlaster 2, but the promo-code only affects that single product. Would you consider making more promo-codes on snow-covered so I can buy the rest of your products at prices that match those of your own e-shop?

Or as an alternative, provide me with another method of payment so u can register me as a paying customer after recieving payment?

I am interested in both your CSS menu and CSS skins as well, so its not just the caching module.

:-)

- Jesper
brgds

- Jesper
John Mitchell
Posts:3238


01/23/2007 12:12 PM  

Thanks again for your interest Jesper.

I believe I have the payment problem corrected now, so if you want to go ahead and get the PageBlaster, I'll also send you the CSS Skins product for your trouble.  The CSS Skins product also includes the CSS NavMenu.

You may also be interested in a subscription to SkinCovered.com where I am enhancing the CSS NavMenu and Skins product with lots of other goodies throughout the year. Use the discount code  XDSCJanGoodies to get 50% off the Skincovered.com subscription until the end of January.

SplatMan_DK
<100 Posts
Posts:81


01/23/2007 1:44 PM  
Deal! You've just made a sale! :-)

I have now made the purchase. You can use my e-mail to send any additional information I might need regarding CSS Skins.

I already have an account at SkinCovered so I'll be sure to check up on your offer soon :-)

- Jesper
brgds

- Jesper
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Forums >Snapsis Product Support >Bugs and other Issues > Unable to purchase product ...



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