Trouble getting started

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precept00

Posts:75

04/15/2008 5:08 PM
I installed PageBlaster per the installation documentation and entered my license key. Now only blank pages are displayed. I have removed all references to PageBlaster in he web.config file. My pages now display. I read the section on Erratic Page output. I have only one end of html tag. The skin is not the problem

John Mitchell
Posts:3268

04/15/2008 6:33 PM
I'm sorry to hear this. I'm sure we can figure out what is wrong, although this is the first I have heard of totally blank pages. What website is this on? If you don't want to post it here then you can send me a direct e-mail by replying to the notification from this post. Any other third-party modules in the httpModules section of web.config? Are there any errors in your DNN event log from when it was enabled? If you can turn on trace logging that may give some clues also.

John Mitchell
Posts:3268

04/15/2008 6:34 PM
One other question I just thought of. Did the blank pages start happening immediately after entering the license key?

precept00

Posts:75

04/15/2008 6:49 PM
Yes it did

precept00

Posts:75

04/15/2008 6:52 PM
I did turn on the event loggging, but nothing went to the file. It was still a zero byte file. Since I could no longer log into the application to restart it, I made a change to the webconfig file to restart the application...still no logging

Host Account
<250Posts

Posts:100

04/15/2008 7:02 PM
I just tried your license key on my local install and that worked, I even tried adding spaces to the front and the back but that also works ok. Can you try putting in your current IP in the license field and see if that also causes the blank pages? Also have a look in Admin > Event Viewer to see if any errors are logged there.

precept00

Posts:75

04/15/2008 7:12 PM
here is the installation log Install Module:: Snapsis.DNN.PageBlaster Info:: Starting Installation Info:: Reading files Info:: Loading Snapsis.DNN.PageBlaster_Resources.Zip Info:: File Snapsis.DNN.PageBlaster_Resources.Zip read successfully Info:: Loading Snapsis.DNN.PageBlaster.dll Info:: File Snapsis.DNN.PageBlaster.dll read successfully Info:: Loading Snapsis.HttpModules.PageBlaster.dll Info:: File Snapsis.HttpModules.PageBlaster.dll read successfully Info:: Loading Snapsis.DNN.PageBlaster.dnn Info:: File Snapsis.DNN.PageBlaster.dnn read successfully Info:: Loading Uninstall.SqlDataProvider Info:: File Uninstall.SqlDataProvider read successfully Info:: Reading files done. Info:: Reading Installation Manifest file Info:: DNN file is in valid 3.0 format. Info:: xml loaded. Info:: Loading files info Info:: Loading Modules info Info:: Loading Control info for 'PageBlaster' module Info:: Manifest file finished successfully Info:: Begin Sql execution Info:: Finished Sql execution Info:: Creating files Info:: Expanding Resource file Info:: Resource Files created Info:: Created d:\hosting\member\askadvisor\bin\Snapsis.DNN.PageBlaster.dll Info:: Created d:\hosting\member\askadvisor\bin\Snapsis.HttpModules.PageBlaster.dll Info:: Created d:\hosting\member\askadvisor\DesktopModules\Snapsis/PageBlaster\Uninstall.SqlDataProvider Info:: Created d:\hosting\member\askadvisor\DesktopModules\Snapsis/PageBlaster\Snapsis.DNN.PageBlaster.dnn.config Info:: Files created Info:: Registering DesktopModule Info:: Registering Definitions Info:: Registering Controls Info:: Registering finished Info:: Installation successful. Server Name: DEDI552 here is an error from the event viewer Thread was being aborted. at System.Threading.Thread.AbortInternal() at System.Threading.Thread.Abort(Object stateInfo) at System.Web.HttpResponse.End() at System.Web.HttpResponse.Redirect(String url, Boolean endResponse) at Snapsis.DNN.PageBlaster.PageBlasterConfig.Page_Load(Object sender, EventArgs e) Server Name: DEDI552

precept00

Posts:75

04/15/2008 7:15 PM
I just put in my IP and made the references back to PageBlaster in my web.config file. Blank pages are now displaying

precept00

Posts:75

04/15/2008 7:17 PM
What else could be the problem?

precept00

Posts:75

04/15/2008 7:18 PM
The only entry in the trace file pertains to cleaning up the cache folder

John Mitchell
Posts:3268

04/15/2008 7:41 PM
So the IP address works normally. Are you getting cached folders and files in your DesktopModules/Snapsis/PageBlaser/Cache folder? Do you already have a wildcard mapping to ASP.Net setup in IIS ? Try editing the DesktopModules/Snapsis/PageBlaster/PageBlaster.lic directly, and paste in your license key there, then make sure it is only one line with no extra spaces. Then restart the application.

precept00

Posts:75

04/15/2008 8:03 PM
No I experienced the same blank page problem when i entered the IP address. Do you still want me to enter the license in the file?

precept00

Posts:75

04/15/2008 8:06 PM
Its 3rd party hosting I do not have access to IIS

John Mitchell
Posts:3268

04/15/2008 8:12 PM
Try deleting the PageBlaster.lic file completely. Then re-enable PageBlaster. It should work in community mode without any license key. You can also try copying and renaming the DesktopModules/Snapsis/PageBlaster/Config/Default.config file to your site root and replace the Snapsis.PageBlaster.config file, maybe it is corrupted somehow. Is this an upgrade from a previous version of PageBlaster? What version of DNN?

precept00

Posts:75

04/15/2008 8:17 PM
No it is not

precept00

Posts:75

04/15/2008 8:23 PM
The .lic file was never created with installation. Could this be the problem

precept00

Posts:75

04/15/2008 8:31 PM
Actually its in the bin folder......It there no spaces...

precept00

Posts:75

04/15/2008 8:37 PM
I need to leave the office..I will check posts when i get home...still a no go

precept00

Posts:75

04/15/2008 8:43 PM
I have opened up a support ticket with webhost4life. I suspect it may be a problem with the host

John Mitchell
Posts:3268

04/15/2008 9:08 PM
The PageBlaster.lic file is in your /bin folder? That's not right. It should be in the DesktopModules/Snapsis/PageBlaster/Config folder. It does not get created until after you enter a license key and save on the config screen.

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