jerops
Posts:50
| | 04/04/2008 1:04 PM |
| Hi, I've had the previous professional version (2.1) installed on 4.8.2 and it's been working really well. So I decided to upgrade to PB 3.1 At first everything seem to work well, but after awhile the pages were really slow. In fact I have a ZLDNN wrapper on my home page and none of media modules I have wrapped in it would show up. Also any pdf's in link modules would never completely download when clicked on . I've reverted back to the previous version and the site is back to normal. I did notice that there was not place to enter my license key as per instructions. So I was wondering if this was preventing my site from working correctly or is there something else going on? Here is the errors I was receiving on the event viewer after I updated: AssemblyVersion: -1
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider:
ExceptionGUID:
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: -1
FileColumnNumber: -1
Method:
StackTrace:
Message: System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.Services.FileSystem.FolderController.GetMappedDirectory(String VirtualDirectory)
Source:
Server Name:
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John Mitchell
Posts:3033
| | 04/04/2008 1:20 PM |
| This does not appear to be a PageBlaster error. PageBlaster does not use DotNetNuke.Services.FileSystem.FolderController.GetMappedDirectory
Are there any other errors?
Did PDF files start to download but just never finish?
Did you make any changes other than installing the new module (like enabling static file handling)?
You have to be logged in as host to enter the license key. Did you not have the Admin > PageBlaster menu item at all?
If the license key is not entered then Page Level and Portal Level rules and Settings will not be executed, but it should not affect performance.
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jerops
Posts:50
| | 04/04/2008 1:28 PM |
| Right now these are my only GE errors and when I went back to 2.1 they stopped. When I first installed the module , there was no issues, but the license key part never showed up. The only option on the drop down was the standard choices for modules and 'conffigure' for setting PB. I did not enable static file handling although I was thinking about it since I use a menu module that has JS files. I have been logged in has host to install and configure this module And no I did not see the Admin > Page Blaster option, but it doesn't mean it wasn't there. I did my configuration from adding a module to a new page and hiding it from all users. The site was working correctly until I clicked on restart application from the host settings. | | | |
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John Mitchell
Posts:3033
| | 04/04/2008 1:37 PM |
| The license key can only be entered on the Admin > PageBlaster config screen, not from a module on a different page.
Do you have Portal Rules on your current configuration? If so, those would not work until the license key was added. | | | |
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jerops
Posts:50
| | 04/04/2008 2:18 PM |
| | Ah, that would explain why I didn't see the license function....I didn't have any portal rules enable only 1 a user-agent rule. | | | |
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jerops
Posts:50
| | 04/07/2008 11:33 AM |
| Hi, I've tracked the errors that were producing that log file and got them taken care of and yes, you were right it wasn't PB. Okay, I've got 3.16 installed and properly licensed and it imported my previous user-agent blocking rules. However, my home page is very slow. It doesn't seem to be displaying any of my images or swf files. It just seems to stall out. You can see it here http://www.ops.org Do you have any suggestions? I'm going to try to enable Static File Handler to see if that makes a difference. | | | |
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jerops
Posts:50
| | 04/07/2008 12:01 PM |
| UPDATE:
I've tried using the static handler to see if it makes a difference, and unfortnately it didn't. For me 2.1 works, but I can't seem to get 3.1.6 to work.
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John Mitchell
Posts:3033
| | 04/07/2008 12:10 PM |
| It looks like there is a problem with your site right now, I can't get to it at all.
If you have access to the server, can you restart IIS? | | | |
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jerops
Posts:50
| | 04/07/2008 12:21 PM |
| Hi,
It should be back up now. | | | |
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John Mitchell
Posts:3033
| | 04/07/2008 12:26 PM |
| Yes, I have been browsing around and it is very fast and working normally with PB 3.1.6 I see.
Some pages are slower the first time I click on them, but after they are cached it comes right up.
Are you still noticing a problem? | | | |
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jerops
Posts:50
| | 04/07/2008 12:27 PM |
| UPDATE:
Okay...after looking Snapsis.PageBlaster.config file in a text editor...I saw the notes you left about uncommenting some further optimizations for CSS and JS and now my home page comes up pretty quick and other pages using a menu with a JS file are fast as well. Now My home page images (JPG) are not showing up at all. Dreaded 'red x'. So I think I'm getting closer.
ALso, in the Site Admin > Page Blaster, the UI doesn't seem to be picking up the uncommented rules nor the blocked IP and Blocked User-Agent Rules. | | | |
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jerops
Posts:50
| | 04/07/2008 12:36 PM |
| UPDATE:
I looked at the module that I use to display those images. Apparently it's a gif image and it has seemed to have lost it's pointer to the image file. After I reset it to the right location, the site still won't display the image, but it doesn't show the 'red x'. | | | |
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John Mitchell
Posts:3033
| | 04/07/2008 12:37 PM |
| Do you have LinkClick in the list of excludes?
images like this may be having a problem:
src=/OPS/LinkClick.aspx?fileticket=V9MIVApj5ms%3d&tabid=72&mid=2566
Personally I would stay away from using the editor to insert images since they have to go through LinkClick making them a lot slower to load. | | | |
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jerops
Posts:50
| | 04/07/2008 12:40 PM |
| | I don't and my top logo won't appear either. How do add that to the exclude list? | | | |
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John Mitchell
Posts:3033
| | 04/07/2008 12:48 PM |
| in the Snapsis.PageBlaster.config file, you should have a line that looks like this: path pattern="(LinkClick|\.ashx|SiteMap|/admin/|/host/|feed|rss|captcha|install|thumb|\.asmx)" excludeFrom="All" /> | | | |
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jerops
Posts:50
| | 04/07/2008 12:58 PM |
| Okay, it wasn't there, so I added it and now you can see the one image that I pointed back to it's orginal location. Is it PB or DNN that's losing the file/image location. Because I have some PDF's that responding correctly either. Also the Portal Logo Image is not appearing, even after I reset it.
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John Mitchell
Posts:3033
| | 04/07/2008 1:04 PM |
| It's probably just cached bad on your browser. If you do a hard refresh (hold down CTRL+SHIFT and click on refresh) then it'll probably show the images without having to make changes to your image module. | | | |
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jerops
Posts:50
| | 04/07/2008 1:07 PM |
| Hi,
Okay...I've got that top logo 'found' as I was told the wrong image...So I think we've got it working here...except it appears that my portal is losing it's pointer location to where images/files are stored. Once I go back and reset them, them seem to be okay...but why is the portal 'losing them?....
Also under Site Admin > Page Blaster, the UI is not picking up the items I uncommented in the .config file and it's also not showing the options for exclude path and virtual path. If I put the PB module on a different page, then I see those options, and again it doesn't show the rules that were uncommented in the config file. | | | |
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jerops
Posts:50
| | 04/07/2008 1:09 PM |
| I've tried that first and didn't work, when I actually went back to check the module, it was point to my root folder which I had to change. | | | |
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John Mitchell
Posts:3033
| | 04/07/2008 1:16 PM |
| I don't think the problem with the paths is from PageBlaster. Apparently you have a virtual folder in IIS called /ops which is under the root website. Maybe this is new?
There isn't any exclude paths from the global config file that you will see in the Admin Config or Module Config.
Under Admin > Config there isn't an option for exclude path or virtual path because those are page level settings. The Admin Config is for Portal level settings. | | | |
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