Andrew Burnett-Thompson
Posts:15
| | 04/16/2008 4:36 PM |
| Hi there, I installed pageblaster community edition on my site (finally worked out how to download it, im so dumb), but it doesnt appear to be doing anything. I followed the instructions in the zip file: 1. I installed the module via the portal. I checked that web.config was altered. 2. I restarted the app via host->settings 3. I went to PageBlaster on the admin menu and all seemed to be fine there. I put an IP in for evaluation, but then deleted it as I realised I didnt need it for CE. 4. I clicked around (after logging out), but I dont seem to be creating anything in the Snapsis/PageBlaster/Cache folder. Is there any step I've missed?
Thank you! | | | |
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John Mitchell
Posts:2779
| | 04/16/2008 4:50 PM |
| Those are the proper steps. Are there any errors in your Admin Log/Event Viewer? You can try turning on trace logging by editing the Snapsis.PageBlaster.config file in the root of your site: < trace level="Debug" file-path="PageBlaster.trace.webinfo" /> After updating the trace node you'll need to restart the app again, log out, and click around to start logging. | | | |
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Andrew Burnett-Thompson
Posts:15
| | 04/17/2008 2:34 AM |
| Im sorry, I can't seem to locate the log. I followed those steps but there's no extra files in the /DesktopModules/Snapsis/PageBlaster/ folder or the root directory.
I also checked the Admin->Site Log page, but that feature has been disabled by my hosting provider apparently.
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John Mitchell
Posts:2779
| | 04/17/2008 8:11 AM |
| You don't have a file named PageBlaster.trace.webinfo in your root folder?
Did you restart the application after updating the trace node?
Please rename your Snapsis.PageBlaster.config file to Snapsis.PageBlaster.config.txt and attach it here. | | | |
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Andrew Burnett-Thompson
Posts:15
| | 04/17/2008 8:19 AM |
| Yes thats correct, no PageBlaster.Trace file in the root directory. And I did restart the application via Host->Settings, but I will do it again. Here's the attached config file that you asked for. Thanks for looking into this! Andrew Edit: Might be unreleated, but all my links with LinkClick in have broken? |
 Attachment: 1417202895354.txt
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John Mitchell
Posts:2779
| | 04/17/2008 8:28 AM |
| In your config there are two trace nodes, you can remove the top one and the logging should start working. The LinkClick should be excluded, so maybe it is a synchronize thing in file manager. | | | |
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Andrew Burnett-Thompson
Posts:15
| | 04/17/2008 9:24 AM |
| Hi there,
Thanks for your reponse - I updated the config file and replaced it as you said, restarted the application and spent a while clicking around.
Nothing seems to be happening still - its rather strange as I have no cache generated and no log file in the root directory!!?
Is there any other information I can give you to help you diagnose this problem? The URL for my site is www.rockrhymereason.org.uk (try .org if that doesnt work). The host is PowerDNN and Im running DotNetNuke version 4.8.2. I could send you a web.config (without connection string of course!) if that's any help.
Alternatively, perhaps I should just try uninstalling and re-installing PageBlaster?
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John Mitchell
Posts:2779
| | 04/17/2008 9:54 AM |
| You're right. It does not appear that PageBlaster is enabled.
Your web.config should have lines like the following image, or attach it if you want me to take a look. |
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Andrew Burnett-Thompson
Posts:15
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John Mitchell
Posts:2779
| | 04/17/2008 2:38 PM |
| It looks like you have everything setup correctly so I'm not sure why it would not be working, or even logging.
Maybe uninstalling and re-installing would help. Make sure you remove the PageBlaster lines from your web.config first, then uninstall the module with the delete files option checked, and also remove Snapsis.PageBlaster.config file in the root of your site.
When you reinstall, go ahead and put your community edition license key in before restarting your site. | | | |
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Andrew Burnett-Thompson
Posts:15
| | 04/17/2008 4:37 PM |
| Uhm, I didn't enter a license key ... Right uninstalling, reinstalling and entering the license key from the MyOrders page caused my site to go HTTP 500 "Internal Server Error". Yikes! ... Im still working on this ... | | | |
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John Mitchell
Posts:2779
| | 04/17/2008 4:41 PM |
| it should default, but all Community Edition downloads also get a unique key.
If you go back to "My Orders" and click on order details your license key is next to the download icon. | | | |
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Andrew Burnett-Thompson
Posts:15
| | 04/17/2008 5:03 PM |
| Ok, I fixed the HTTP 500, but just to confirm that's a repeatable error. Right after uninstalling, when I re-install pageblaster my site went HTTP 500 on me. Here: I've attached web.config files before and after installing. It seems right in HttpModules Im getting additional comments around the "Add" node for pageblaster (see the AFTER config file). Notice the 3rd line from bottom. Removing the double comments so there is only one pair fixes the HTTP500 error. ----------- Back to the re-install, it didnt seem to enable pageblaster. I did the following: 1. Removed the two references to Pageblaster from web.config
2. Removed the snapsis config from root directory
3. Uninstalled pageblaster with "Delete Files" checked
4. Restarted the app
5. Installed pageblaster
6. Fixed the web.config as I got HTTP500
7. Entered my CE license key in pageblaster. This was confirmed as a valid CE key
8. Restarted the app
9. Logged out and clicked on pages And that's it. Still no luck :( |
Attachment: 141743470371.zip
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Andrew Burnett-Thompson
Posts:15
| | 04/18/2008 12:38 PM |
| Ok .. I've given up on this for now - I guess I will try installing pageblaster to a localhost DNN site and see if that works.
However for now, Im a bit more concerned about the LinkClick's being broken. Did you mention you had some ideas what that could be?
If you click on any of the links on the right-hand side of the homepage on www.rockrhymereason.org.uk, you get HTTP 404. Updating the links in FCKEditor doesnt resolve it.
I've posted this question at dnncreative, dotnetnuke.com and here now, so if *anyone* in the DNN world can help me, I'd be very very grateful ! ...
Andrew | | | |
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Andrew Burnett-Thompson
Posts:15
| | 04/18/2008 12:57 PM |
| Ok, I fixed it (Link clicks that is):
It was something to do with the System.Webserver node at the end of web.config added automatically by Plesk on PowerDNN hosting (kerazy hardware combo). Here's the knowledge base article:
http://www.powerdnn.com/Internal/FrequentlyAskedQuestions/tabid/109/ctl/Details/mid/803/ArticleID/94/Default.aspx
Hallalujah! | | | |
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